Orcom Solutions (acquired by Alliance Data Systems; NYSE:ADS)

Orcom Solutions is a premier provider of customer care, billing, and disaster recovery services to electric, gas, water, and waste water utilities in North America. Strategically targeting utilities that serve 50,000 to 1.5 million customers, Orcom put emphasis on increasing profitability, reducing enterprise costs, improving business processes, increasing efficiency and elevating customer service levels via customer care outsourcing at the utility. By the time Alliance Data looked to enter the growing market for outsourced customer care from U.S. municipalities, Orcom proved to be the best fit as the largest outsourcer of customer care in that market segment.

Outsourced Customer Care, Billing and Disaster Recovery Services